Zurich Travel Insurance Review

The experts say:

What Zurich customers are saying right now:

The Good

• 😊Clear communication
• 😃Helpful customer service
• 🤩Listened to customers
• 💯Kept customers updated on progress of repair
• 👍Easy and straight forward process

The Bad

• 🤬 Poor customer service with lack of empathy, clear communication and contradictory information being shared when dealing with claims 🤔 Loss auditor sent out despite report already supporting claim 🙄 Abrupt and rude advisor offering grossly overpriced quotes

Zurich customer reviews summary

Zurich travel insurance offers a wide range of services, but it appears that customers have had mixed experiences. Some have found their customer service to be helpful and understanding, while others have been met with rudeness and contradictions. Many customers have also complained about long wait times for claims to be processed or even not being able to get through on the telephone. Despite this, some customers have praised Zurich for listening to their concerns. Overall, Zurich travel insurance has potential but more needs to be done in order to improve the customer experience. Score: 5/10