Viva | TravelInsuranceReview.co.uk

The experts say:

💬

Viva's Platinum travel insurance is a great option for those looking to get covered while travelling. With a cover limit of £3000 when cancelling before travelling and £2000 for personal possessions and baggage that may become damaged, lost or stolen, this policy will give you peace of mind during your next holiday. Plus, it has a low medical excess of just £50 - so you can have a worry-free trip without breaking the bank! And with a Fairer Finance Star Rating of 4 stars, you know you can trust Viva to provide the protection you need.

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What Viva customers are saying right now:

The Good

😃 Fast response from representative when contacted
😀 Claim went through with no issues
🤗 Policy holders were given clear instructions
🙂 Offered to investigate the claim
🤩 Reported to FCA authority for investigation

The Bad

😡 Horrible customer service with no one willing to help or answer calls
😤 Lengthy and pointless claims forms that don't work
🤯 Sending policy holders in circles to discourage them from making a claim

Viva customer reviews summary

Viva travel insurance appears to be a scam, with customers facing lengthy and pointless forms, long periods of no response and seemingly little intention of dealing with claims. With customers left feeling frustrated and disappointed after the process, Viva travel insurance can only be awarded a score of 1/10.

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