Virgin Money Travel Insurance Review

The experts say:

What Virgin Money customers are saying right now:

The Good

• 👍 Quick and polite customer service on the phone
• 🤝 Helpful new payment process from HMRC
• 😊 Polite and friendly staff
• ✅ Allows marketing preferences to be set
• 🤗 Decent interest rate for fixed rate bonds

The Bad

• 🤬 Terrible customer service, refusing to send policy documents and no response to complaints.
• 😡 Confusing app with nobody to help, long waiting times on the phone, and inaccurate product information.
• 🤯 Pointless marketing preferences and poor working app.

Virgin Money customer reviews summary

After hearing a variety of reviews from customers, it's clear that Virgin Money travel insurance is in need of some serious improvement. From long wait times on the phone, to confused and contradictory product information, to poor customer care and confusing app, it's no wonder many customers are leaving this service behind. With all these issues in mind, it seems that Virgin Money travel insurance isn't worth the hassle. Score: 5/10