Need help? For AI financial guidance, click here to Ask Marvin

Virgin Money Travel Insurance Review

This article was last updated:

Everything you need to know before you buy travel insurance from Virgin Money!

The experts say:

If you're looking for a comprehensive travel insurance package, Virgin Money's Gold policy looks like a great choice. With an impressive Which? score of 73%, it's one of the top-ranked providers out of all 71! It offers superior Covid cover and medical expenses cover of up to £15,000,000. Plus, you get baggage cover up to £3,000 and cancellation cover up to £7,500, with an excess payable on medical claims of only £50. To top it all off, Fairer Finance has given this policy four stars - so you can be sure you're getting a quality product.

What Virgin Money customers are saying right now:

The Good

  • 👍 Quick and polite customer service on the phone
  • 🤝 Helpful new payment process from HMRC
  • 😊 Polite and friendly staff
  • ✅ Allows marketing preferences to be set
  • 🤗 Decent interest rate for fixed rate bonds

The Bad

  • 🤬 Terrible customer service, refusing to send policy documents and no response to complaints.
  • 😡 Confusing app with nobody to help, long waiting times on the phone, and inaccurate product information.
  • 🤯 Pointless marketing preferences and poor working app.
Read more customer reviews of Virgin Money

Virgin Money customer reviews summary

After hearing a variety of reviews from customers, it's clear that Virgin Money travel insurance is in need of some serious improvement. From long wait times on the phone, to confused and contradictory product information, to poor customer care and confusing app, it's no wonder many customers are leaving this service behind. With all these issues in mind, it seems that Virgin Money travel insurance isn't worth the hassle. Score: 5/10

Is Virgin Money one of this year's Top 10 travel insurance companies?