Direct Line Travel Insurance Review

The experts say:

What Direct Line customers are saying right now:

The Good

• 😃Efficient dealing with customers, timely and helpful.
• 😇Waived fees and gave refunds without any trouble.
• 🤩Faultless dealings with repair garages and courtesy cars.
• 😊Threats of increase in policy price or cancellation of policy avoided.
• 👍Highly customer orientated business.

The Bad

• 😡 Awful customer service, long wait times and no response to complaints.
• 😠 Refusing to pay claims and pressuring customers to drop them.
• 🤬 Obstructive in helping pensioners, moving the goalposts and making threats of increasing policy prices or cancelling them.

Direct Line customer reviews summary

Direct Line travel insurance has been receiving mixed reviews, with some people praising their customer service and others finding them to be unhelpful. Many customers have found the company to be slow in responding to queries, while others have noted that they were quick to make refunds after cancelling policies. Prices appear to be rather steep and some people have faced obstacles when attempting to claim. On the whole, Direct Line travel insurance scores a 6/10 for its customer service and promptness in dealing with enquiries, though the cost of premiums may put some off.