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Direct Line Travel Insurance Review

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Everything you need to know before you buy travel insurance from Direct Line!

The experts say:


If you're looking for a no-nonsense travel insurance option, Direct Line's Single Trip policy is an obvious choice. With a Which? ranking of 17 out of 71 providers and a Policy score of 76%, it stands out as one of the top picks on the market. Its Covid Cover rating is Complete, meaning it covers 10000000 in medical expenses and also includes baggage cover up to 1500 and cancellation cover up to 5000 as standard. Plus, with just an excess payble of 75 on medical claims, you can rest assured that there won't be any nasty surprises. And with their Fairer Finance Rating of 4 stars, you can trust that Direct Line is the way to go!

What Direct Line customers are saying right now:

The Good

  • 😃Efficient dealing with customers, timely and helpful.
  • 😇Waived fees and gave refunds without any trouble.
  • 🤩Faultless dealings with repair garages and courtesy cars.
  • 😊Threats of increase in policy price or cancellation of policy avoided.
  • 👍Highly customer orientated business.

The Bad

  • 😡 Awful customer service, long wait times and no response to complaints.
  • 😠 Refusing to pay claims and pressuring customers to drop them.
  • 🤬 Obstructive in helping pensioners, moving the goalposts and making threats of increasing policy prices or cancelling them.
Read more customer reviews of Direct Line

Direct Line customer reviews summary

Direct Line travel insurance has been receiving mixed reviews, with some people praising their customer service and others finding them to be unhelpful. Many customers have found the company to be slow in responding to queries, while others have noted that they were quick to make refunds after cancelling policies. Prices appear to be rather steep and some people have faced obstacles when attempting to claim. On the whole, Direct Line travel insurance scores a 6/10 for its customer service and promptness in dealing with enquiries, though the cost of premiums may put some off.

Is Direct Line one of this year's Top 10 travel insurance companies?