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Columbus Direct Travel Insurance Review

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Everything you need to know before you buy travel insurance from Columbus Direct!

The experts say:


Columbus Direct’s Gold policy stands out among the rest when it comes to travel insurance. It certainly delivers the goods with a Which? Ranking of 47 out of 71 providers, and a Policy score by Which? of 67%. Not only that, but it also offers Covid Cover rating of Low, making it an attractive option for travellers who are planning trips in the current climate.Moreover, you can’t go wrong with the Medical expenses cover of up to £15000000 and Baggage cover of up to £2500, meaning you can go on your trip knowing that you’re covered if anything unexpected were to happen. And if you need to cancel your trip, Columbus Direct will even provide Cancellation cover of up to £50000. Plus, Excess payble on medical claims is only £50. With all these features and a Fairer Finance Rating of 5 Stars, Columbus Direct’s Gold policy is sure to give you peace of mind during your travels!

What Columbus Direct customers are saying right now:

The Good

  • 👍 Highly flexible and good prices for insurance cover
  • 🤩 Great customer service when dealing with claims
  • 😊 Quick and easy to set up
  • 🙂 Recommended by Easy Jet
  • 🤗 20 years of loyal customers

The Bad

  • 😡Long wait times for claim settlements
  • 😠Poor customer service and communication
  • 😞Call centers based in South Africa
Read more customer reviews of Columbus Direct

Columbus Direct customer reviews summary

Columbus Direct travel insurance has earned a score of 4 out of 10, reflecting the numerous complaints of slow claim handling and poor customer service. Though they may provide good prices and flexible cover, customers have found themselves stranded with no help from Columbus to assist in their claims. Many have been left waiting for months on end, with no response or updates from the company, while others have had difficulty even reaching a representative. With such unreliable service, customers are encouraged to look elsewhere for their travel insurance needs.

Is Columbus Direct one of this year's Top 10 travel insurance companies?