Churchill Travel Insurance Review

The experts say:

What Churchill customers are saying right now:

The Good

• 🤩 Quick response to renewal offers
• 😃 Generally good customer service
• 🤗 Straightforward claims process
• 🙂 Understanding of customers' financial situations
• 😊 Good resolution after taking case to the Financial Ombudsman

The Bad

• ✖️ Churchill has poor customer service, with customers having to wait more than 45 minutes to get through on the phone and often getting cut off.
• ✖️ Churchill is unhelpful and treated a victim of crime like a criminal.
• ✖️ Churchill's Indian call centre does not understand everything, making it difficult to make points clear.

Churchill customer reviews summary

Churchill travel insurance has left many customers feeling frustrated and dissatisfied. Customers have reported long wait times and poor customer service, as well as a lack of clarity when dealing with claims. With a seemingly inconsistent approach to resolving issues, customers have been left feeling confused and ignored. Overall, Churchill travel insurance is not recommended, and receives a score of 3 out of 10.