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Cedar Tree Travel Insurance Review

This article was last updated:

Everything you need to know before you buy travel insurance from Cedar Tree!

The experts say:

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Cedar Tree's Platinum travel insurance made a strong showing in the latest Which? rankings, placing 16th out of 71 providers reviewed. Its Covid cover is rated as "superior", and it offers an impressive £15,000,000 of cover for medical expenses. Generous cancellation cover of £7,500 and decent baggage cover of £3,000 are also included as standard. The icing on the cake is a 4-star rating from Fairer Finance, suggesting Cedar Tree Platinum is a smart choice for any savvy traveller. But do Cedar Tree's customers think its travel insurance is any good? Read on to find out.

What Cedar Tree customers are saying right now:

The Good

  • ✅Excellent customer service
  • 🤩Understands that cheapest is not always best
  • 👍Patient and helpful to ensure questions are answered correctly
  • 💯Offers various options to find the best product for you
  • 😃Cheerful and quick responses to queries.

The Bad

  • 😡Long waits for claim resolution - over 12 weeks in some cases
  • 😤Poor communication about progress of claims
  • 😩Unacceptable customer service despite escalating complaint
Read more customer reviews of Cedar Tree

Cedar Tree customer reviews summary

Cedar Tree travel insurance has recently received positive reviews from customers on Trustpilot and Google Reviews, testifying to its excellent customer service. From helping customers understand their policies to matching needs to offers, Cedar Tree's staff have gone above and beyond in providing top-notch assistance. Although there is one complaint about the lengthy waiting period for a claim, overall Cedar Tree has provided a great service. Score: 8/10.

Is Cedar Tree one of this year's Top 10 travel insurance companies?

Frequently Asked Questions

Who underwrites Cedar Tree Travel Insurance?

Cedar Tree Travel Insurance is underwritten by Inter Partner Assistance S.A, which is authorised and regulated by the National Bank of Belgium. Older policies are underwritten by AXA. Policies are administered by the Gibraltar-based Worldwide Internet Insurance Services Ltd.

What is the contact number for Cedar Tree Travel Insurance?

You can call Cedar Tree on 0203 137 7922. Lines are open Monday-Friday, 9am-5pm.

How do you make a claim on Cedar Tree Travel Insurance?

In the event of a medical emergency, you should contact:

  • Inter Partner Assistance on +44 (0)330 123 5358, if your policy was issued on or after 18 October 2023.
  • CEGA Assistance on +44 1473 351 754, quoting Scheme Code A00806 if your policy was issued before 18 October 2023.

Both are so-called "Medical Emergency Assistance Companies" and their role it to provide immediate help to policyholders who become ill, injured or die outside the UK. Their service is available 24 hours a day, 365 days a year.

It's a good idea to have this information to hand when you call:

  • Your name and address
  • Your phone number while you are abroad
  • Your policy number
  • Your GPs name, address and phone number

General claims can be made when you login to the Customer Zone on the Cedar Tree Website.

Does Cedar Tree Travel Insurance cover pre-existing medical conditions?

Cedar Tree states that it tries to cover medical conditions so they don't stop customers from travelling. However, they are not a specialist insurer, so you may be better off getting quotes from other providers whose main focus in pre-existing conditions.

Comparison of Cedar Tree Travel Insurance Policies

Feature Silver Gold Platinum
Medical excess £75 £50 £0
Personal Possessions and Baggage £1,500 £2,000 £3,000
Cancelling before travel £3,000 £5,000 £7,500
Emergency medical cover and repatriation £15,000,000 £15,000,000 £15,000,000
Mental health cover Included Included Included
Personal money £300 £300 £400
Combined passport & travel documents £100 £300 £500
Cutting trip short (curtailment) £3,000 £5,000 £7,500
Abandoning your trip (abandonment) £3,000 £5,000 £7,500
Natural disaster relocation Not covered Not covered Not covered
Max trip duration 32 days 45 days 92 days

Deep-dive on Cedar Tree Platinum Travel Insurance

Medical Excess: With Cedar Tree, you won't have to worry about medical expenses. Their Platinum policy offers a medical excess of £0, ensuring you're fully covered should anything unforeseen happen during your trip.

Personal Possessions and Baggage: We all treasure our personal belongings, and Cedar Tree understands this. Their Platinum policy provides a generous cover limit of £3,000 for damaged, lost, or stolen items, giving you the peace of mind you deserve.

Cancellation Protection: Life is unpredictable, and sometimes plans change. Cedar Tree's Platinum policy offers a cover limit of £7,500 for cancellations made before your trip, safeguarding your finances in case unexpected circumstances arise.

Emergency Medical Cover and Repatriation: Cedar Tree goes above and beyond when it comes to your health and safety. Their Platinum policy includes a whopping £15,000,000 cover limit for emergency medical treatment and repatriation, ensuring that you receive the care you need, no matter where you are in the world.

Mental Health Cover: Recognizing the importance of mental wellbeing, Cedar Tree's Platinum policy includes cover for new and arising mental health problems during your trip. This feature demonstrates their commitment to providing holistic coverage and support for all travelers.

Personal Money Protection: Losing personal money can be a real setback during your travels. Cedar Tree offers cover up to £400, so you can enjoy your adventures worry-free, knowing that you have a safety net in case of any financial mishaps.

Combined Passport and Travel Cover: Losing your passport can quickly turn your dream holiday into a nightmare. Cedar Tree's Platinum policy includes cover up to £500 for getting a new passport, including travel expenses. Rest assured that you'll be back on track in no time.

Cutting Trip Short and Abandoning Your Trip: Sometimes, unforeseen events may require you to return home or abandon your trip. Cedar Tree's Platinum policy covers pre-booked flights, hotels, and other essential expenses up to a substantial limit of £7,500, giving you the flexibility to adapt your travel plans as needed.

Natural Disaster Baggage Cover: Mother Nature can be unpredictable, but Cedar Tree has your back. Their Platinum policy provides cover for personal possessions that are damaged or destroyed during a natural disaster. You can rest easy, knowing that your belongings are protected even in the face of unforeseen circumstances.

Maximum Trip Duration: Cedar Tree understands that some trips require a longer duration. With their Platinum policy, you can embark on adventures lasting up to 92 days and still maintain full coverage throughout your entire journey.