AXA Travel Insurance Review

The experts say:

What AXA customers are saying right now:

The Good

• 🙂 Effortless to change address, saving admin fee
• 😊 Helpful and friendly staff
• 🤩 Easy online process for joining and paying
• 🤗 Invited customers satisfied with the start of their policy
• 😃 Quick and easy to change address

The Bad

• 🤬 Terrible customer service with long wait times, outdated claims of 'high call volumes', and regularly being cut off.
• 😡 Expensive premiums and poor response to emails and phone calls.
• 😤 Deliberate avoidance of processing claims and disregarding customer's needs.

AXA customer reviews summary

AXA travel insurance has seen a slew of complaints in recent months, with customers left frustrated by long wait times and poor customer service. Despite the high prices, customers are reporting a lack of response to emails and an inability to get through on the phone. With many feeling neglected and helpless, it's clear that AXA travel insurance needs to make some drastic changes to their customer service policies if they want to remain competitive. Score: 2/10