Aviva | TravelInsuranceReview.co.uk

The experts say:

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Aviva's travel insurance offers a comprehensive package for those looking to explore the world. Ranked 37th out of 71 providers reviewed by Which?, Aviva's policy scores highly and is backed up by a generous £10 million medical expenses cover. The policy also includes baggage cover of up to £1,500 and cancellation cover of up to £5,000. At £100, the excess payable on medical claims could be more generous. That said, Fairer Finance has awarded Aviva 4 stars, so you can be confident that you're getting a reliable product from a household name.

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What Aviva customers are saying right now:

The Good

💰 Clear instructions and lots of opportunities to upgrade the policy with competitive premiums
📱 Easy online application and no charges to make any changes to policy as via online portal
📘 Lots of information available on their online portal
😊 Renewal prices have been cheaper than the previous years price
✅ Free legal cover included in the policy

The Bad

😡 Very slow to respond to claims
😤 Appalling customer service with lengthy wait times
😡 Unhelpful staff and difficulty accessing documents

Aviva customer reviews summary

Aviva travel insurance has been getting mixed reviews from customers. Whilst some people have praised the competitive premiums and easy online application process, others have complained about slow response times, long waits on the phone and poor customer service. Overall, Aviva seems to have a lot of room for improvement in their customer service but they offer some attractive premiums. Score: 4/10

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